Cancellations/ Rain Outs/ Refunds

Picnic Areas & Pavilions
  • Refunds will be issued from City Hall and will take approximately 14 business days.
  • A $7 handling fee will be assessed to each customer requesting a refund for cancelled reservations for picnic area / pavilions, volleyball courts, and recreation kits.
  • A full refund will be issued with a cancellation two weeks or more prior to the reservation date.
  • A half refund will be issued if less than two weeks notice of cancellation is given.
  • No refund will be provided if the renting party fails to show and no cancellation notice is received prior to the date of the reservation.
  • Weather rain outs will be determined by Parks and Recreation Department staff. If a rain out is declared, the reservation holder may reschedule the site (at no fee) for a day within three months of the initial reservation date - provided the Parks office is notified within the first three working days after the original reservation.

Birthday Party Packages
  • Refunds will be issued from City Hall and will take approximately 14 business days.
  • A $7 handling fee will be assessed to each customer requesting a refund for cancelled birthday party packages.
  • A full refund will be issued with a cancellation two weeks or more prior to the party date.
  • A half refund will be issued if less than two weeks notice of cancellation is given.
  • No refund will be provided if the party fails to show and no cancellation notice is received prior to the date of the birthday party.

Pools
  • The rental fee will be refunded (or you may reschedule your reservation) in the event of inclement weather, departmental cancellations, or if mechanical problems develop.
  • All cancellations must be made at least 48 hours prior to the time of reservation to receive a full refund, less the $7 handling fee.
  • No refund will be issued after the pool has been opened for the rented time.

Recreation Programs & Events 
  • Cancellations of programs, activities or events made within one week (7 days) prior to the start date of a program or event will receive a full credit to their account or a refund will be issued.
  • No refunds will be issued after the start of a program or event. 

Landa Haus
  • Cancellations must be given in writing no less than two weeks prior to the reservation date.
  • If cancellation is made before two weeks, the fee will be refunded in full, minus a $25 handling fee.
  • Cancellations made less than two (2) weeks prior to reservation date will not be refunded.
  • If no notice is given, the entire rental amount and deposit will be forfeited.