2019 National Citizen Survey

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Good Government Listens
Citizens are entitled to more than just a transparent view of our government, we also want participation and collaboration.

The City of New Braunfels is conducting the 2019 National Citizen Survey from January 18th - March 1st.

The City of New Braunfels will launch a survey of its citizens during early January of 2019.  Designed to measure service performance, assess community needs, and assist in long-range strategic planning the survey will also include questions about quality of life issues and residents usage of services.

The survey will be administered by mail, from the National Research Center, beginning with a pre-notification postcard sent to randomly selected households announcing that a survey will follow.  The sampling size of 3,000 residents will also receive a second survey mailing, should the first survey not be returned in the requested timeframe. A Spanish language version of the survey will also be available and all responses will remain anonymous and reported in group form only.

Facilitated by the International City Manager’s Association (ICMA), the National Citizen’s Survey is a standardized survey that will not only provide local results, but benchmark those results against participating jurisdictions throughout the country and compare the local results from the 2017 New Braunfels Citizen Survey.

The City will receive the results of the survey in April of 2019 and can use the resulting data for planning, resource allocation, performance measurement, program and policy evaluation, enhanced civic engagement practices and improvement of city services.  The survey results will be posted on the City’s website, www.nbtexas.org/survey, in May 2019.

The City asks citizens to assist in making decisions that affect the community.  Help identify City strengths and weaknesses via this tool for public input that provides elected officials and staff with feedback from those who might not normally attend public meetings.

Frequently Asked Questions by Residents