News Flash

New Braunfels Bulletin

Posted on: November 17, 2020

New Braunfels Utilities’ Offices and Drive-Through to be Closed for Thanksgiving Holidays

New Braunfels Utilities (NBU) offices and drive-through will be closed on Thursday, November 26, and Friday, November 27, 2020, in observance of the Thanksgiving holidays

New Braunfels Utilities (NBU) offices and drive-through will be closed on Thursday, November 26, and Friday, November 27, 2020, in observance of the Thanksgiving holidays.

Customers needing to report an outage or service issue may call NBU’s 24-hour Control Center at 830.629.4628 (4NBU). The Texting Outage Notification System is an added convenience that allows customers who are enrolled in the program to report outages and receive notifications about outages in their area by text message. To enroll, text NBU to 85700, or visit: https://www.nbutexas.com/report-an-outage. To take advantage of this service, you must have your mobile number associated with your account.   

Customers can make payments via the following convenient options:

  1. Online at nbutexas.com.
  2. Pay-by-Phone, 844.863.7360.
  3. Western Union Convenience Pay Service at HEB Grocery Stores throughout 
    Comal County, or Arlan’s Market and Ace Cash Express, in New Braunfels.
  4. NBU Night Drop, located at 263 Main Plaza, just off of the drive-through.