News Flash

New Braunfels Bulletin

Posted on: February 18, 2021

New Braunfels Utilities Appeals to the Public to Assist with Water Issues

New Braunfels Utilities (NBU) issued a system-wide BOIL WATER NOTICE on Wednesday, February 17, 2021.

Many customers in the NBU service territory are without water, while some are experiencing low water pressure. Electric and water crews continue to work tirelessly to restore full water operations and supply water to every customer.

Currently, there are no main breaks in the system; however, we are now dealing with countless water leaks or busted pipes at our customers’ homes. These leaks are making it difficult for the system’s water tanks to recover.  Here is where we urgently need your help, please.  For customers with water pressure, please search for any plumbing issues causing leaks and turn off your customer shut-off valve; this includes irrigation systems. If you do not have a customer shut-off valve, please call 830.608.8971.  Any customers experiencing water issues can visit and click the link just below the banner photo “Report a Winter Water Outage or Low Pressure” to submit an online issue.

As a reminder, children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions. 

To ensure the destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled before drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. 

In place of boiling water, individuals may use bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.  However, we understand that it may be difficult to do so if the ERCOT Emergency Energy Alert Level 3 mandated rotating electric outages commence again in the NBU service territory and that hazardous road conditions make it difficult to travel to a store to purchase bottled water. Used properly, gas grills or fireplaces may be interim solutions for boiling water when electricity is not available.  

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

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