Open Record Requests
How to Request Public Information
Any person wishing to inspect or receive a copy of public records kept by the City of New Braunfels must make the request in writing and may do so online by using one of the forms provided below. No verbal requests shall be accepted. The City of New Braunfels is not required to answer questions, perform legal research, or create new information in response to your public information request.
The City of New Braunfels will charge for open records requests where the costs for recovering and producing the records requested exceed $40.00. The City Secretary’s Office will comply with state law for all fees charged. Please see the following link regarding charges for open records under state law: https://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=4&ti=1&pt=3&ch=70&rl=Y
Please note that keeping your requests specific and simply stated will assist the City in getting releasable records to you sooner.
The City of New Braunfels provides requested information promptly. We will attempt to inform the requestor if the information is not able to be provided within ten business days, as well as give an estimated date on which information will be provided.
About the Texas Public Information Act
The Texas Public Information Act requires government agencies to make available for inspection and copying all information that is collected, assembled, or maintained or maintained by or for a governmental body if it owns or has a right of access to the information, except for information the Act exempts or prohibits from disclosure, according to Chapter 552 of the Texas Government Code.
Please be advised that confidential information is often included in documents held by the City of New Braunfels. The City may not be able to release this information. The Texas Public Information Act requires a governmental entity to request an open letter ruling from the Texas Attorney General prior to withholding information that is confidential. The Attorney General’s Office has 45 days to respond to a request for an open letter ruling. However, you will be given the option of expediting the request if you are willing to receive only non-confidential information.
The City of New Braunfels has a duty to respond to any written requests for open records, including those that are made through e-mail or by fax. However, state law provides that a governmental body can designate a person that is authorized to receive e-mail or faxed requests for open records. If such a designation is made, the Public Information Act is only activated if the request is directed to the assigned individual. Pursuant to Section 552.301(c), Government Code, and City of New Braunfels Resolution 2012-1, the City Secretary has been designated by the City of New Braunfels to receive all electronic mail and fax requests for public information. Accordingly, the City of New Braunfels is not responsible for responding to electronic mail and fax requests sent to any electronic mail addresses other than the e-mail addresses cited above. However, please notice the specific instructions regarding Police and/or Municipal Court -related requests.
For general questions on making public information requests or for special accommodations pursuant to the Americans With Disabilities Act (ADA), please contact the City of New Braunfels City Secretary at (830) 221-4010 or 550 Landa Street, New Braunfels, Texas 78130.
*Effective May 1st all credit/debit card transactions will incur a 2.75% processing fee. We encourage you to utilize one of our free options which include cash, check or e-Check.*