Eight Licensed Ambulances

The City of New Braunfels currently operates eight ambulances under license by the Texas Department of State Health Services. We provide the most up to date standard of patient care with top quality equipment and highly trained personnel to care for our citizens, visitors, and surrounding community. Our Administration is located at 550 Landa St, New Braunfels, TX and our normal hours we are open to the public is Mon-Fri, 8am to 5pm.  You may also contact Capt Mark Eliot, EMS Captain, at (830) 221-4264 for assistance with any EMS related matters.

EMS Billing Company

New Braunfels Fire Department outsources all EMS billing matters through Change Healthcare. You may  contact them directly at their customer service number below.
Customer Service Number: (855) 626-9660

Mailing Address:

Change Healthcare

3131 Miamisburg, Ohio 45342


New Braunfels Mobile Intensive Care Unit at a local hospital Emergency Room.

Records Request

Individual's desiring copies or electronic copies of their own EMS records or billing may contact Change Healthcare at (855) 626-9660 or at the mailing address listed below.

Change Healthcare

3131 Miamisburg, Ohio 45342

Protected Health Information

The New Braunfels Fire Department is required by law, specifically by the Health Information Portability and Accountability Act (HIPAA), to maintain the privacy of certain confidential health care information, known as Protected Health Information (PHI), and to provide you with a notice of our legal duties and privacy practices with respect to your PHI. This notice link below describes your legal rights, advises you of our privacy practices, and lets you know how and when the New Braunfels Fire Department is permitted to use and disclose your PHI.