Administration & Emergency Management
The Fire Marshal's Office handles Fire Prevention, Inspections, Code Enforcement, Building Planning and Permitting, Fire Investigations and Public Outreach.
Learn more about how the Office of Emergency Management provides "boots on the ground" resources during critical and non-critical operations.
Learn More about Emergency Services District #7, which is outside of the City limits, but is serviced by the New Braunfels Fire Department.
Learn more about the NB CERT team, a non-profit organization that provides community-led emergency responses to local disasters and other emergencies.
The administrative division of the fire department consists of Fire Chief Ruy Lozano, Assistant Fire Chief Mike Wehman and Assistant Fire Chief Matt Bushnell.
Fire Administration provides direction to the Operations and Support Services Divisions.
Below are just a few things that Fire Administration handles:
EMS Billing Company
New Braunfels Fire Department outsources all EMS billing matters through Change Healthcare. You may contact them directly at their customer service number below.
Customer Service Number: (855) 626-9660
Individual's desiring copies or electronic copies of their own EMS records or billing may contact Change Healthcare at (855) 626-9660 or at this mailing address:
The New Braunfels Fire Department is required by law, specifically by the Health Information Portability and Accountability Act (HIPAA), to maintain the privacy of certain confidential health care information, known as Protected Health Information (PHI), and to provide you with a notice of our legal duties and privacy practices with respect to your PHI. This notice link below describes your legal rights, advises you of our privacy practices, and lets you know how and when the New Braunfels Fire Department is permitted to use and disclose your PHI.