- Fire Department
- Administration & Emergency Management
Administration & Emergency Management
Learn more about how the Office of Emergency Management provides "boots on the ground" resources during critical and non-critical operations.
Learn More about Emergency Services District #7, which is outside of the City limits, but is serviced by the New Braunfels Fire Department.
Learn more about the NB CERT team, a non-profit organization that provides community-led emergency responses to local disasters and other emergencies.
The City of New Braunfels has announced the selection of Ruy Lozano as the new Fire Chief for the New Braunfels Fire Department.
Lozano’s selection comes following a nationwide search by the City, assisted by Strategic Government Resources (SGR), an executive recruitment firm based in Keller, Texas. A field of 34 candidates was narrowed down to two finalists who visited New Braunfels for in-person interviews as well as tours of the community and meetings with Fire Department and other City staff.
“We were impressed with the qualifications and experience of both candidates, but after careful review, Lozano was selected as the best person to lead the New Braunfels Fire Department,” said New Braunfels City Manager Robert Camareno. “The Fire Department has a lot of growth already in the works with two new fire stations coming online this year alone, and we are looking forward to having Lozano lead the Fire Department during this exciting time.”
Ruy Lozano has 25 years of experience in a large metropolitan fire department and has served the department in variety of ways including public relations and budget management. He has spent his career with the Houston Fire Department beginning in 1996 and is currently serving as an Assistant Fire Chief. Lozano has a Bachelor’s Degree in Communications, a Masters of Business Administration, and is a veteran of the U.S. Army Reserves. He is also a Texas Commission on Fire Protection Master Firefighter and Fire Instructor, and is a Center of Public Safety Excellence Peer Assessor.
“I am honored to have been selected as Fire Chief for the New Braunfels Fire Department,” said Fire Chief Ruy Lozano. “I am excited to be a part of the City’s prospering future, while protecting New Braunfels as a national treasure.”
The administrative division of the fire department consists of Fire Chief Ruy Lozano, Assistant Fire Chief Mike Wehman and Assistant Fire Chief Matt Bushnell.
Fire Administration provides direction to the Operations and Support Services Divisions.
Below are just a few things that Fire Administration handles:
- Supervising operations within the department
- Managing all staff
- Ensuring that all guidelines and procedures are efficient and safe
- Maintaining relations with the public
- Cost Recovery
EMS Billing Company
New Braunfels Fire Department outsources all EMS billing matters through Change Healthcare. You may contact them directly at their customer service number below.
Customer Service Number: (855) 626-9660
3131 Miamisburg, Ohio 45342
Individual's desiring copies or electronic copies of their own EMS records or billing may contact Change Healthcare at (855) 626-9660 or at this mailing address:
3131 Miamisburg, Ohio 45342
The New Braunfels Fire Department is required by law, specifically by the Health Information Portability and Accountability Act (HIPAA), to maintain the privacy of certain confidential health care information, known as Protected Health Information (PHI), and to provide you with a notice of our legal duties and privacy practices with respect to your PHI. This notice link below describes your legal rights, advises you of our privacy practices, and lets you know how and when the New Braunfels Fire Department is permitted to use and disclose your PHI.